Terms of Service

Welcome to Elegant Apartments (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, mobile application, and services (collectively, the “Platform”). By accessing or using the Platform, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using the Platform, you confirm that you have read, understood, and agreed to comply with these Terms. If you do not agree, you must not use the Platform.

2. Eligibility

You must be at least 18 years old and capable of forming a legally binding contract to use the Platform. By using the Platform, you represent and warrant that you meet this requirement.

3. Account Registration

To access certain features, you may need to create an account.
You agree to provide accurate and complete information during registration.
You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities that occur under your account.

4. Property Listings and Bookings

The Platform offers properties available for short-term rental.
Guests may book properties subject to availability and acceptance by the Company.
The Company is responsible for ensuring properties comply with all applicable UK laws and regulations.
Guests must adhere to house rules and property-specific requirements.

5. Payments and Fees

Payments are processed through third-party payment providers.
The Platform may charge service fees for bookings.
Refunds and cancellations are subject to the cancellation policy of the property and relevant UK consumer protection laws.

6. User Conduct

Users agree not to:

Use the Platform for any unlawful or fraudulent purposes.
Post false, misleading, or deceptive content.
Violate any UK laws, including but not limited to consumer protection and property rental regulations.
Engage in abusive, harassing, or harmful behaviour.

7. Termination

We reserve the right to suspend or terminate your account at our discretion if you violate these Terms or engage in misconduct.

8. Liability and Disclaimers

We provide short-term rental properties “as is” and disclaim all warranties, express or implied, to the fullest extent permitted by UK law.
We are not liable for any damages resulting from your use of the Platform, except where required by UK consumer law.

9. Dispute Resolution

Any disputes arising from these Terms shall be resolved under UK law.
Users waive the right to participate in class-action lawsuits, where legally permissible in the UK.

10. Changes to Terms

We may update these Terms from time to time. Continued use of the Platform after changes constitute acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales.

12. Contact Information

For questions about these Terms, please contact us.